Free SnapFish Photo Book.. experience

So I got an email from my fabulous cousin Loren yesteday, she wanted to let me know that on Oprah yesterday they had a segment on cleaning up your messy home and one of their suggestions to declutter all of those art projects your kids bring home, they suggested taking pictures of them and then uploading them to SnapFish.com and make a photo book out of them...

Here is the best part (thanks Loren!!) They are offering a free 8"x11" custom-cover photo book!

So I am passing her great find onto you..kind of..keep reading

Just follow this link...

http://www.oprah.com/slideshow/oprahshow/20081029_tows_messyhouse/7

Oh, the hurry part...* This offer is only good for one standard 20-page 8" x 11" custom-cover photo book per household. Coupon dispersal ends at 11:59 p.m. PST Friday, November 14, 2008. Free photo book must be redeemed by 11:59 p.m. PST Sunday, November 16, 2008. Offer does not include customary shipping and handling changes or additional pages. Offer applies only to mail-order delivery to U.S. customers. Offer cannot be combined with other coupon codes. Coupon cannot be resold or otherwise transferred and is void on the earlier of redemption or the offer end date.*

SO I hurried and went on the site and started the process to redeem my free book..

This is where I start to get frustrated... the system being slow didn't bother me too much.. but the next part does....

I clicked on the link and it sends you to a page that says get started.. I clicked on that and it has you create an account and if you already have an account it has you log in.. (which I already had an account with them so I just logged in.. I have never used them before though..had to sign up to view some friends pictures..anyways) It has you follow the prompts to start creating your photo book.. which I followed.. you only get your choice of one layout which was kind of disappointing, but whatever, not complaining too much yet..it's free.. so basically it is one picture per page (it is a 20 page book) and you can put text under the pictures..

I completed my book and then went to preview and check out.. I follow the check out process and then it starts asking for credit card information or coupon code.. never in the process was I given a coupon code so I am confused as how I will "redeem" my free photo book..

Seriously by this time it has been a couple hours of my oh so precious time and I am getting annoyed.. so I just decide to call the Customer Service Number.. I listen to the options and a message comes on saying that my call can not be completed at this time..please try your call again later.. then hangs up on me...

SOOOOO.. Snapfish if you are reading this.. What's up??

If anyone else has any luck "redeeming" this supposed free photo book..mine is all set up ready to go... just need to know how to get it for free..

UPDATE!

Love that I have an angel by the name of Liz looking out for me!! How amazing are you.

Thank you so much for your comment. Sure enough I went back and followed your instructions( I was too nervous to continue once I put my cc info in because I was sure that it would charge it straight from there) and what do you know.. it showed the credit and just charged me the shipping. Plus you had a great idea to do a book for Christmas gifts to family members.. I was being selfish but now I may have to go back and follow your lead..

Thanks again!

Liz's comment:

I had a little trouble too but once you get to step 4 (Review) it credits your account for the book you have created. You have to put in your credit card info first but you do not have to hit submit/accept until after you review your order and see that they have given you the credit. My total came to 7.49 for shipping. Hope this helps...I think I am going to try to make a couple of more for xmas gifts before tomorrow. -Liz